Purpose

To provide basic information about the Verifone V660-P terminals, including features, end-to-end installation, how to get started and frequently asked questions about installation.

Verifone V660-P terminal features

Features and description 

Getting started

Contents of a terminal set:

• Verifone V660P-a terminal.
• Full-feature base and power pack.
• USB type-C cable
• Ethernet cable
• Paper receipt roll.

Set-up procedure

Charging

To charge the V660P terminal use the USB-C cable and included power pack. 

The full-feature base is powered by a separate powerpack that uses a standard pin connector to connect the USB-A to a wall socket. 

NOTE:  When charging the terminal use either the USB-C cable or charge the terminal in the base. Do not use the USB-C cable and the base at the same time to charge the V660P-A.

When first charging the terminal, it must be left to charge on the base for a minimum of eight hours before removing it from the base.  

NOTE:  After the initial full charge, each time a terminal is used off the base (in a mobile way) and is returned to its base, it will automatically top up the charge. 

Paper receipt roll

Steps to install the paper receipt roll in the terminal:

• Lift the cage cover of the terminal. 

• Set the paper roll into the paper cradle.

  NOTE:  ensure the leading edge of the paper is threaded up from the bottom of the roll towards the body of the terminal.

• Close the cage.
• Check to see that the leading edge of the paper is visible.

Power on and off

The battery and SIM card are pre-installed with no out-of-box assembly required.  The power button is located on the left of the unit, next to the USB-C charging port.

To power on the device - hold down the power button for 3 seconds. 

To power off the device, or restart:

• Hold the power button for 3 seconds.
• Tap 'Power Off' or 'Restart' on the V660-P Screen. 

Start up the terminal

During initial start-up, the terminal will display the company's logo, then the Android logo. 

Once the Android logo comes up, complete the rest of the installation steps. 

Select language

The 'Welcome' screen opens automatically. 

The language selected is displayed on the 'Welcome' screen.  Terminal language is set to English (Australia) by default. 

NOTE:  The language on the terminal can be adjusted at any time by going to 'Settings'.  Clicking on 'System' and clicking 'languages'.

To change the language:

1. Click the down arrow opposite the language that is displayed for the drop down menu.
2. Select the appropriate language from the list 
3. Press 'NEXT'. 

NOTE:  For more information about a terminal, press the   i   icon on the 'Welcome' screen.  

3. Wait for the Wpay production software to download. 

4. The download is complete, once the 'Customer ID' displays.

Select network

Once the terminal is charged, it will automatically search for, and display, available Wi-Fi networks.  

1. Tap the correct network (Access Point Name (APN)) to connect to 4G, using the Telstra M2M connection.
2. Click 'Next'.
3. Enter the Wi-Fi network password.

NOTE:  This step is mandatory during initial set up and must not be skipped.

Configure terminal ID (TID) 

NOTE:  Once the terminal has connected to the network, it automatically updates the date and time, and connects to Verifone VHQ system.

The terminal will prompt to configure the 'Device ID'.  To do this: 

1. To open the keyboard, tap on the green line on the 'Configure Device ID' page.  
2. Enter the TID into the 'Device ID' field.
3. Click 'Submit'. 

NOTE: Once a device begins the 'Configure Device ID' stage, it is locked to this screen until the configuration is complete.

Terminal configuration

Find the terminal ID on a small, white sticker (usually on the underside/ bottom) on the terminal.  

• To enter the terminal ID into the terminal, it must have the prefix:  1013.
• For example: TID = SP056789.  
• This must be entered as 1013SP056789.

After the terminal ID (TID) is entered, the terminal automatically contacts the Verifone HeadQuarters (VHQ) system to begin downloading the configuration download. This includes checking for and installing software updates, when required. 

NOTES: 

• If a software update is required, the terminal will reboot several times during the update. 
• During software updates, ensure the device has an uninterrupted power connection for the entire process.
• The screen may continue displaying ‘Checking for updates’ for an extended period even when no updates are available for the device.
• If the device continues to display 'Checking for updates' for more than 30 minutes, and there are no changes, there is no harm in exiting the update.

• To close the software update process, click on the four corners of the terminal, in the order shown in the image below.

  Wait for the updates to be installed and move to next step.

  

Software update

Once any software updates are complete and VHQ configurations are downloaded successfully, the terminal screen will show 'Complete'.  Click OK.

Merchant information

To verify the MID (Merchant Identification)/ TID) Terminal Identification is correct and accurate:

1. Check merchant details against the information in the job details.
2. Confirm the merchant details by swiping down from the top of the terminal.
3. Click the app launcher icon (looks like nine, little, black squares). 
4. Click 'Diagnostics'.
5. Click 'Merchant Information'.
   
   IMPORTANT: The device will not print a log on receipt.

Passcode requirements screens for setting up admin and manager passcodes.

Connecting the full feature base

Bluetooth connection

Once the terminal has completed its configuration, a Bluetooth connection must be established with the Base. 

1. Swipe down from the top of the screen. 
2. Find the Bluetooth icon. 
3. If it is greyed out or has a line through it, tap it to enable Bluetooth.
4. Check that the 'Bluetooth enabled and connected' now shows blue.

In the search apps bar, swipe down and click 'Launcher'.

1. Search for 'Base Control App'.
2. Click on the icon. 

Pairing a terminal with the base 

Terminal will display 'Base Manager' with the choices to 'Pair A new Doc' or 'Pairing Debug':

1. Ensure Bluetooth is on and working.
2. Select 'Pair A new Dock'.
3. Place the terminal on the base (dock).

Confirm pairing

4. Wait while terminal displays:  'Pairing in progress'.
5. Wait for the message:  'Waiting for communication from base'.

Note: base must be plugged into power for pairing to happen.

Pairing in progress and waiting for base communication.

Pairing successful

On successful base pairing, the terminal will display the list of connected base(s).

Once the pairing process is complete:

1. Place the terminal on the base.  
2. Confirm the Bluetooth icon has turned blue (indicates the base is paired).

NOTE:  The base serial number may not be listed as a connected dock.

Enable notifications

Once the Bluetooth connection is made, to ensure important updates, alerts and notices are received on the terminal, click 'ALLOW' to proceed.

Frequently Asked Questions (FAQ)