Wpay

How can we help?

Frequently Asked Questions

The settlement amount on the bank statement will match the daily settlement file that's sent to the merchant via SFTP server everyday.

See more settlement FAQs

There are several roles that you can assign users. See below for the article:

Article on user roles

Refer to the below article for all the payment statuses and their description.

Payment status details

You can update your banking details in the Connet Portal or you can raise a ticket in the Help Centre. Ensure the new details are verified before your next payout.

You can submit a ticket directly through the Help Centre or call us on 1300 10 9729 (1300 10 WPAY) for priority business assistance.

Raise a ticket